These Terms of Service apply to all contracts between DOYA GmbH, Pirnaer Str. 22, 12355 Berlin (hereinafter "DOYA") and its contractual partners (hereinafter "Customer"). DOYA exclusively addresses business entities within the meaning of § 14 BGB (German Civil Code). Consumers within the meaning of § 13 BGB are excluded from use.
DOYA provides an AI-powered Operational Intelligence Platform for the hospitality industry as Software-as-a-Service (SaaS). The scope of services is determined by the respective individual offer or the concluded service agreement.
The contract is concluded by the written or digital acceptance of an offer prepared by DOYA. Demo appointments and non-binding presentations do not constitute a binding offer.
Contracts are concluded for a minimum term of 6, 12, or 24 months as specified in the individual offer. After expiry, the contract automatically renews for 3 months at a time unless terminated in writing with 30 days' notice before the end of the term. The right to extraordinary termination for good cause remains unaffected.
Remuneration is determined by the respective individual offer. All prices are exclusive of statutory VAT. Invoices are due within 14 days of the invoice date without deduction. In case of payment default, DOYA is entitled to charge default interest at 9 percentage points above the base interest rate.
DOYA endeavors to ensure system availability of 99% on an annual average, excluding scheduled maintenance. A claim to a specific availability only exists if this has been expressly agreed in writing.
The Customer ensures that the infrastructure required for operation (IP cameras with RTSP/HLS/ONVIF, internet access) is in place. The Customer is solely responsible for lawful use, in particular compliance with labor law and data protection regulations towards its employees.
DOYA does not process personal data of the Customer's guests or employees. The platform operates exclusively on a zone-based and anonymized basis. A Data Processing Agreement (DPA) pursuant to Art. 28 GDPR will be provided upon request. DOYA exclusively uses servers within the EU (Google Workspace, EU region).
Both parties undertake to treat all confidential information obtained in the course of the business relationship as confidential and not to disclose it to third parties.
DOYA is liable without limitation for damages resulting from injury to life, body, or health, as well as for intentional or grossly negligent breaches of duty. Otherwise, liability is limited to the typical, foreseeable damage, up to a maximum of the remuneration paid in the last 12 months.
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Exclusive place of jurisdiction is Berlin, insofar as the Customer is a merchant. If individual provisions are invalid, the validity of the remaining provisions shall not be affected.
As of: April 2026 — This text is a working draft and has not yet been reviewed by a lawyer.